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SHOPPING & DELIVERY TERMS

 
 

Terms and Conditions for Purchase and Delivery
Shipping and Payment Methods

 
       
 
Product Delivery
Local express company for domestic order
DHL or other carriers for overseas order
One delivery address for each order

Delivery charges
LENG.HK provides both local and overseas delivery services with charges below:
Destination:Overseas delivery(Delivery charges and taxes to be borne by buyer)

Buyer selects delivery date
  • If not stated otherwise, product delivery will commence after the payment has been confirmed by LENG.HK within 3 – 4 working days .
  • If product is out of stock or cannot be supplied under unpredictable reasons, we will contact buyer directly for product delivery re-arrangement.

Zone 1 :Hong Kong     Upon purchase of HK$600, enjoy free delivery service(Hong Kong delivery address only)
                                           ( Except discounted items )
  Each Invoice fixed delivery charges ( Hong Kong Dollars )
               Delivery Method  
   Area B   
   Area C   
   Delivery Time (Business Day)   

             Shipping        HK$60   HK$80    About 5 – 7 days
               
  
  
  
  
Area B : $60
  1. Hong Kong Island (commercial centers and shopping malls)Industrial Building, Island residential, Central 1 - Pier 7 ... and so on, all estates, shopping malls, hospitals, schools, cargo handling zones
  2. Kowloon

Area C: $80
  1.  New Territories, Tseung Kwan O
  2. Sai Kung, University, HKUST, Hong Kong International Airport, Tung Chung, Sham Tseng, Tin Shui Wai, Kam Tin, Kwu Tung, Sha Tau Kok, estates, shopping malls, hospitals, schools

Please note:Ngong Ping, Hong Kong Disneyland, the outlying islands (including the Discovery Bay and Ma Wan) does not provide delivery service.


Zone 2 :Mainland China & ( Macau)( Delivery charges and taxes to be borne by buyer )

Upon purchase of over HK$1,500 to enjoy free delivery service(Mainland China delivery address only)
( Except discounted items )

Each Invoice delivery charges ( Hong Kong Dollars ) -

Delivery charges are computed base on the gross weight(if lower than 0.5kg, charges for 0.5kg will be applied)


             Delivery Method       0.5KG      1KG       1.5KG       2KG       Delivery Time (Business Day)   

                  
 

  

             Express Service      HK$180 HK$180   HK$360 HK$360    About 8 - 10 days


Zone 3 :Taiwan( Delivery charges and taxes to be borne by buyer )

Each Invoice delivery charges ( Hong Kong Dollars ) -

Delivery charges are computed base on the gross weight(if lower than 0.5kg, charges for 0.5kg will be applied)

               Delivery Method       0.5KG       1KG       1.5KG       2KG       Delivery Time (Business Day)   
               Express Service   HK$260 HK$290   HK$320 HK$350    About 8 - 10 days

 

Zone 4 Malaysia, Singapore, Thailand( Delivery charges and taxes to be borne by buyer )

Each Invoice delivery charges ( Hong Kong Dollars ) -

Delivery charges are computed base on the gross weight(if lower than 0.5kg, charges for 0.5kg will be applied)

               Delivery Method       0.5KG       1KG       1.5KG       2KG       Delivery Time (Business Day)   
               Express Service
  HK$260 HK$290   HK$330 HK$360    About 8 - 10 days

 

Zone 5 Australia, New Zealand( Delivery charges and taxes to be borne by buyer )

Each Invoice delivery charges ( Hong Kong Dollars ) -

Delivery charges are computed base on the gross weight(if lower than 0.5kg, charges for 0.5kg will be applied)

               Delivery Method       0.5KG       1KG       1.5KG       2KG       Delivery Time (Business Day)   
               Express Service   HK$370 HK$420   HK$480 HK$540    About 8 - 10 days

 

Zone 6UK, France, Switzerland, Holland   (Delivery charges and taxes to be borne by buyer)

Each Invoice delivery charges ( Hong Kong Dollars ) -

Delivery charges are computed base on the gross weight(if lower than 0.5kg, charges for 0.5kg will be applied)

               Delivery Method       0.5KG       1KG       1.5KG       2KG       Delivery Time (Business Day)   
               express Service    HK$550 HK$600 HK$660 HK$720    About 8 - 10 days
***Some European countries including but not limited to UK, France may take relatively longer time for customs clearance or import inspections and additional time is consumed in some remote areas, the delivery time may therefore take up to 3 – 4 weeks.

 

 

Zone 7USA (Delivery charges and taxes to be borne by buyer)      

Each Invoice delivery charges ( Hong Kong dollars ) -

Delivery charges are computed base on the gross weight(if lower than 0.5kg, charges for 0.5kg will be applied)

               Delivery Method       0.5KG       1KG       1.5KG       2KG       Delivery Time (Business Day)   
            Express Service HK$440 HK$460 HK$510 HK$560    About 8 - 10 day

Other destinations:

There is no delivery service provided at the moment. For enquiry, please contact our leng.hk service centre sales@leng.hk       

 

Payment method

The current payment methods available are:

  1. Paypal to directly debit funds from your bank account.  It’s easy, fast, and secure.
  2. Paypal accepts credit card including Visa, Master, China Unionpay, American Express and Discover.
  3. Please pay directly to LENG.HK Paypal account :  (sales@leng.hk).  Your order will be processed after payment confirmation.

 

 

Customs Regulations

Product pricing exclude shipping and taxes, the customer must own the import reference to country of residence laws.  LENG.HK is not responsible for import/export taxes, customs duties and related taxes applicable in the customer’s respective country’s regulations.  Customers also need to understand the import laws and regulations related. if the purchased product does not meet the importing country’s laws and regulations, products may be  confiscated by the Customs or will be returned to the shipper. We apologize that LENG.HK will not be held responsible for such circumstances.

 

You will be regarded as local importers for goods shipped to countries outside Hong Kong, China. You will therefore undertake to pay for any additional fees, taxes or registration fees which may be imposed on importing the goods in your respective country. Or if there is a need for you to apply for import licenses, depending on your country’s legislation and requirements, this is outside the jurisdiction of LENG.HK and we will not be able to anticipate the charges incurred for such fees specified, nor be responsible for filing claims for such payments or assume any legal liabilities.  Should you have any questions regarding your country’s import tariffs and regulations, please contact your local Customs Department.

 

If you press the “Continue” to complete the subscription program that is offered for the delivery of all orders in surcharges taxes or import file to apply for mater relating to responsibility.  Good as a result of your failure to complete the final statement for responsibility who were to return this,  LENG.HK site will be charged 15% of total goods wing to make up for the loss of freight.

 

Note:Due to additional fees, taxes, or the transport the goods to the destination register or apply for import licenses etc involved in the entrance of the local state laws, we must accurately report the value of the goods, and even mandatory in some countries containing goods to the details, including the value of the goods outside of the file attached to the parcel, for clearance purposes.  Therefore, we cannot in any case changes, according to customer requirements, adjustments in the value of the goods on the declaration file

How about stating : For all shipments to overseas countries out of Hong Kong, an invoice stating the actual value of the products will be accompanied with the shipment for Customs purposes. We are unable to alter the value of products for Customs declaration.

 

 

Failure of Delivery

Orders due to unknown addresses, PO Boxes, Hotel address, no recipient on delivery times, the recipient refused to pay taxes / refuse to provide identification / failed to reject the goods declaration or the recipient parcels and other reasons have been returned.
If failure of delivery are return to us, we will deduct the original refund shipping, handling and 15% of the total products (such as the order is being sent to Hong Kong return address, we will refund the deducting the original shipping, handling and HK$30) as a back order processing fee.
We can reship the returned package again, but you need to pay delivery postage again.
Re-shipment postage is based on your order and mail the original shipping method country / region.

 

 

Changing Orders

Once you have completed your purchase thru LENG.HK, we do not accept any changes on ordered items and delivery address.   For any changes on ordered item or delivery address, a HK$50 administration fee is required for each change.  Please note : Whenever you make a change of an order, the estimated delivery date will be affected.  Once an order is being packed or dispatched, no change will be accepted.

Please note:
No changes will be accepted for orders deliver to International Regions (outside Hong Kong &Mainland China).

 

 

Return procedures    ( special price product and preferential benefit product are not suitable )    

As long as the receipt of goods returned within 7 days

Click Contact us, provide us with your Order Number.  Indicate returned products and the reason for your return in the input box area.

After attains the LENG.HK agreement to accept exchanges product.

  1. Your excellency receives in exchange for the goods, must be higher than or with first buys the goods same price front, if goods of value the receiving in exchange for is lower than buys the goods, then by same price processing.
  2. All returned products must the prepayment exchange product amount balance and return trip transport expense, we not accept the consignee to pay the transport expense ever slightly.
  3. We can mail exchange product the confirmation letter, please print exchanges product the confirmation letter, ships back together with product and the receipt for us.
  4. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
  5. Send the returning items by mail to : LENG.HK  ( We cannot accept COD returns. )

**This site does not provide Refunds service**

 

Non-exchangeable items

We apologize that we DO NOT ACCEPT return of products in following conditions:

  1. Any product that is returned more than 7 days after receipt.
  2. Any product that has been opened or used (taken out of its plastic wrap or box).
  3. Any product that is not in its original condition, is damaged, or with missing parts.
  4. Dietary Supplements
  5. Discounted items, or products on special offer or clearance specified by LENG.HK as non-returnable.
  6. Products as free gifts or samples.
  7. In the event of dispute, LENG.HK’s decision shall be final and conclusive.

**This site does not provide Refund services**